Domestic Cleaning in Stourbridge
Call us 07759 698 354

Privacy & Cookie Policy

Privacy Policy

Last Modified - May 2018


We are dedicated to ensuring that all information stored about clients and individuals are kept as secure as possible at all times and stored in accordance to the General Data Protection Regulations 2018.

Our policy is to respect the privacy of clients and individuals and to maintain compliance with the General Data Protection Regulations (GDPR). Personal data related to client and individuals will be protected.

We have obligations imposed on it by the General Data Protection Regulation (GDPR) to ensure that all information about individuals is collected and used fairly, stored safely and securely, and not disclosed to any third party unlawfully. We must ensure that our policies are written in a clear, plain way that everyone will understand.

This policy outlines the information we collect and how we use it.

Data Protection Officer:

Our Data Protection Officer is Charlotte Rennie. For further information, subject access requests or complaints please contact us.

GDPR Principals:

In order to comply with its obligations, we, undertakes to adhere to the eight principles.

Individuals have various rights under the legislation including a right to:

  • be told the nature of the information we hold and any parties to whom this may be disclosed.

  • prevent processing likely to cause damage or distress.

  • prevent processing for purposes of direct marketing.

  • be informed about the mechanics of any automated decision taking process that will significantly affect them.

  • not have significant decisions that will affect them taken solely by automated process.

  • take action to rectify, block, erase or destroy inaccurate data.

  • sue for compensation if they suffer damage by any contravention of the legislation.

  • request that the Office of the Information Commissioner assess whether any provision of the Act has been contravened.

We will only process personal data in accordance with individuals’ rights.
This policy outlines the information we collect and how we use it.

1) Process personal data fairly, lawfully and transparently
We will make all reasonable efforts to ensure that individuals who are the focus of the personal data (data subjects) are informed of the purposes of the processing, any disclosures to third parties that are envisaged; given an indication of the period for which the data will be kept, and any other information which may be relevant.

2) Data collected for a specified and legitimate purpose
We will ensure that the reason for which it collected the data originally is the only reason for which it processes those data, unless the individual is informed of any additional processing before it takes place.

3) Ensure that the data is adequate, relevant and not excessive in relation to the purpose for which it is processed
We will not seek to collect any personal data which is not strictly necessary for the purpose for which it was obtained. Forms for collecting data will always be drafted with this mind. If any irrelevant data are given by individuals, they will be destroyed immediately.

4) Keep personal data accurate and, where necessary, up to date.
We will review and update all data on a regular basis. It is the responsibility of the individuals giving their personal data to ensure that this is accurate, and each individual should notify us if, for example, a change in circumstances mean that the data needs to be updated. It is the responsibility of the company to ensure that any notification regarding the change is noted and acted on.

5) Only keep personal data for as long as is necessary
We undertake not to retain personal data for longer than is necessary to ensure compliance with the legislation, and any other statutory requirements. This means we will undertake a regular review of the information held and implement a weeding process.

6) Put appropriate technical and organisational measures in place against unauthorised or unlawful processing of personal data, and against accidental loss or destruction of data.
The Data Protection Officer is responsible for ensuring that any personal data which is held is kept securely and not disclosed to any unauthorised third parties.

We will ensure that all personal data is accessible only to those who have a valid reason for using it.

We will have in place appropriate security measures:

  • keeping all personal data in a lockable cabinet with key-controlled access.

  • password protecting personal data held electronically.

In addition, we will put in place appropriate measures for the deletion of personal data - manual records will be shredded or disposed of as ‘confidential waste’ Hard drives of redundant PCs will be wiped clean before disposal or if that is not possible, destroyed physically.

The information you provide us:

When you engage our services we ask you to provide us with the following information:
- Name
- Address
- Contact telephone number
- Email address

Your telephone number is retained by the management team. Your name and address is issued to the cleaner assigned to you.

Your details are confidentially stored by our management team and will be securely deleted when there is a change in address / contact number or if our services are no longer required.

You may inform us of your alarm code, the management team will securely retain this information and only inform the cleaner of these details on the day of the clean. It is up to the client to re-set codes to alarms once the clean has been completed, if they wish to do so. The assigned cleaner does not store alarm codes.

Keys will be retained by the management team and issued to cleaners on a weekly/daily basis for their cleaning rota’s. The management team will lock keys up in a suitable lockable cabinet until required and the keys are not identifiable by address. All cleaners once issued with client’s keys will ensure that they secure the keys until they are handed back to the management team. Clients will be informed of any lost keys immediately.

Website enquiries:

When you make an enquiry via our website you will be asked to complete a contact form, which includes; name, address, contact number and query. These details will be sent to our Managing Director, who will action your enquiry and then delete your details immediately unless you become a client.

Social Media:

We do not ask you to provide us with any personal data in order for you to view our social media platforms.


It is our policy not to send out any marketing information to clients via email, post or text message. Your personal details will not be added to any mailing lists.

If we need to inform you of any changes to your clean or cleaner, then the management team will contact you via phone at the earliest opportunity.

Information Security and Storage:

Only authorised employees of the company will have access to personal data. All electronic data is password protected and paper copies will be secured in a suitable lockable cabinet.

We review our security regularly and take all necessary cyber precautions.

All personal data will be deleted immediately after your last clean with us, unless we are required to retain the data for any legal claims.

If you make an enquiry with us and do not engage our services, we will confidential shred your details after one week.

Third party:

Our designated accountant will have access to invoices and will retain these for a period of 7 years in accordance with HRMC.

We do not pass your data onto any other third party, without your prior consent.

Transparency and Choice:

You may at any time contact us and ask what information we hold on you.

You may ask us to update this information if it is incorrect, which we will strive to do as quickly as possible.

You have the right to be forgotten and may at any time request that we delete your data, please be aware that this request may be refused due to legal requirements.


Our policy may change as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments to the GDPR and other relevant legislation.


We regularly review this policy to ensure that it complies with current legislation.

Cookie Policy

This website, like many others, uses small files called cookies to help us customise your experience. Find out more about cookies and how you can control them.

What are 'cookies'?

'Cookies' are small text files that are stored by the browser (for example, Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store things like user preferences. You can think of cookies as providing a 'memory' for the website, so that it can recognise you when you come back and respond appropriately.

How does the So Fresh So Clean website use cookies?

A visit to a page on this website may generate the following types of cookie:

Google Analytics - Anonymous analytics cookies:

Every time someone visits our website, software provided by Google generates an 'anonymous analytics cookie'. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies and, if you don't, we generate new ones. This allows us to track how many individual users we have, and how often they visit the site.
Please visit here to read Google's Privacy Policy

Google Recaptcha - Anti-spam cookies

Our contact page uses Google Recaptcha to set a unique identifier to verify you are real genuine user. Please visit here to read Google's Privacy Policy and Google's Terms of Service is available here

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. However, we cannot tell if you are a real user without them enabled, so you would not be able to submit our contact form. All modern browsers allow you to change your cookie settings. You can usually find these settings in the 'options' or 'preferences' menu of your browser. To understand these settings, the following link may be helpful, or you can use the 'Help' option in your browser for more details.